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1. What is your typical turnaround time?

Most standard orders are completed within 7–14 business days after final artwork approval and payment, depending on the product, decoration method, and quantity. If you have an event date or hard deadline, tell us upfront so we can build the order around it.

Need it faster? Ask us about Rush Service. We specialize in finding creative solutions when timelines get tight.

2. Is there a minimum order?

It depends on the product and decoration method. Many items have low or no minimums, while screen printing, custom patches, promotional products, and certain specialty items may require minimum quantities.

We'll always help determine the most cost-effective option for the quantity you actually need.

3. Can I bring you my own apparel or products to decorate?

Usually, yes. We offer contract embroidery and decoration on customer-supplied goods.

Because we cannot replace products we didn't supply, customer-provided items are decorated at the customer's risk. We recommend providing an extra piece when possible, particularly for unique or expensive items.

4. Why does the price per item change depending on quantity?

Most custom merchandise has significant setup and production costs before the first item is ever produced. As quantities increase, those costs are distributed across more pieces and production becomes more efficient.

That's why 12 shirts may cost considerably more per piece than 72 shirts. We'll show you quantity breaks when moving to the next tier could meaningfully lower your per-piece price.

5. Do you charge artwork or setup fees?

Sometimes. Standard logo preparation may be included depending on the project, but artwork that needs to be created, rebuilt, cleaned up, or significantly modified may require an art fee starting at $45.

Certain decoration methods also require production setup, such as embroidery digitizing, screen setup, laser setup, or custom patch setup.

Once we review your artwork and project, we'll tell you exactly what's required.

6. Can I see a proof before you make my order?

Absolutely. Custom orders are not produced until the artwork is approved.

Your proof is intended to show placement, sizing, colors, and the overall appearance of the finished product. Please review spelling, names, dates, colors, and other details carefully before approving it.

Keep in mind that digital proofs are representations. Screen colors, garment colors, embroidery thread, printing, and finished dimensions can vary slightly from what you see on a monitor.

7. Can you match my brand colors exactly?

We get as close as the production method allows.

For brands with specific color standards, please provide your Pantone/PMS, HEX, RGB, or CMYK values when available. Embroidery thread, apparel fabrics, DTF, screen printing, sublimation, silicone, PVC, and other materials reproduce colors differently, so an exact match isn't always physically possible.

For color-critical projects, we can discuss samples or the best production method before proceeding.

8. Can you create an online merchandise store for our company, school, team, or organization?

Yes. Gear Up Nation can build and manage custom online stores for employee apparel, spirit wear, events, organizations, and branded merchandise programs.

We offer both limited-time Blitz stores and ongoing/perpetual stores. Depending on the program, we can also manage production, individual order fulfillment, shipping, and pickup.

For larger programs, we'll help determine which store structure makes the most financial sense.

9. Can you personalize items with individual names, titles, or numbers?

Yes. Individual personalization is one of our specialties.

We can add employee names, credentials, titles, player numbers, departments, locations, or other variable information to many products. Personalization pricing depends on the decoration method and complexity.

We'll provide a spreadsheet or ordering process for larger groups so everyone's information stays organized.

10. What happens if there is a problem with my order?

Contact us within 3 business days of receiving your order and include photos and a description of the issue.

Because branded merchandise is made specifically for you, custom products generally cannot be returned or exchanged for reasons such as incorrect sizing, changed preferences, or artwork that was produced according to an approved proof.

If Gear Up Nation made a production error, we'll review it promptly and work with you to make it right.

Still have a question?

Custom merchandise has a lot of variables — product, quantity, artwork, decoration method, budget, deadline, and how the merchandise will actually be used.

That's where we come in.

Tell us what you're trying to accomplish, your budget, and when you need it. We'll help figure out the rest.

Gear Up Nation
Your brand deserves to be worn.